cix6s Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the cix6s platform's services. It describes how cix6s collects your personal information, the purposes for which it is used, how long it is retained, and the steps taken to protect it.

When you register, log in, or use any service on cix6s, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

cix6s is committed to providing a safe and reliable online gaming environment for users in Bangladesh. Ensuring the highest level of protection for your personal information is an integral part of that commitment.

2. Information We Collect

cix6s collects various types of information, which can be grouped into the following categories:

2.1 Information You Provide Directly

When you create an account or contact us, the information you provide directly includes:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Payment method details — information related to your bKash, Nagad, Rocket, or Upay account
• Identity document details (where verification is required)
• The content of your communications with our support team

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and language settings
• Time of access to the platform, gaming history, and transaction records
• Information collected through cookies and similar tracking technologies
• Session data and analytical information relating to user behaviour

2.3 Information Received from Third Parties

In some cases we may receive information about you from payment processors or identity verification service providers, but this is collected solely for the purpose of managing your account and ensuring its security.

3. Purposes for Using Your Information

cix6s uses your information only for the following legitimate purposes:

4. Information Sharing & Disclosure

cix6s does not sell your personal information to third parties or share it for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with certain third-party service providers — such as payment processors, technology service providers, and game developers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others). Only the information strictly necessary for service delivery is shared with these partners, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

In response to a court order, government directive, or other valid legal process, we may be required to disclose necessary information to law enforcement agencies.

4.3 Business Changes

In the event of a merger, acquisition, or other business change, user information may be transferred; however, you will be notified in advance and the terms of this Policy will remain in force.

5. Cookies & Tracking Technologies

cix6s uses cookies and similar technologies to ensure the website functions properly and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the platform's core functionality, such as maintaining login sessions and ensuring security.
• Functional Cookies: These help remember your preferences and settings, so you do not have to reconfigure everything on your next visit.
• Analytical Cookies: These collect usage statistics for the platform, which helps us improve our services.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some platform features from working correctly.

6. Data Security Measures

cix6s takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
• Secure Data Storage: All personal information is stored in encrypted format on secured servers.
• Access Controls: Only authorised personnel can access specific information required for their designated tasks.
• Regular Security Reviews: Our systems and processes undergo regular security testing.
• Two-Factor Authentication: Additional verification methods are used to enhance account security.
• Payment Security: All financial transactions are processed through secure channels.

While we strive to ensure the highest level of protection, transmitting information over the internet is not entirely without risk. We therefore advise you to keep your account password confidential and to avoid logging in on public devices.

7. Data Retention Period

cix6s retains your information only for as long as necessary to provide services or to meet legal obligations:

• Account Information: Retained for as long as the account is active and thereafter for the legally required period following closure.
• Financial Transaction Records: Retained for an extended period for audit and legal purposes.
• Communication Records: Retained for a defined period for customer service purposes.
• Analytical Data: May be retained in anonymised form for an extended period for service improvement purposes.

Once the retention period expires, your information is securely deleted or anonymised.

8. Your Rights

cix6s recognises the following rights you have regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted; however, where legal obligations exist, it may not be possible to delete all data.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: You have the right to receive the information you have provided in a structured, readable format.

To exercise any of the above rights, please contact our support team. We will verify your request and endeavour to respond as promptly as possible.

9. Privacy of Minors

cix6s provides services only to individuals aged 21 or older. We do not knowingly collect information from minors. If we suspect that a user does not meet the age requirement, we may verify or close their account and delete the associated information.

If you become aware that a minor has created an account on our platform, please notify us immediately.

10. Third-Party Links & Services

The cix6s platform may have connections to certain third-party services, such as game developer or payment provider interfaces. The privacy policies of these third parties may differ from ours. We recommend that you read their own privacy policies before using those services.

cix6s is not responsible for the privacy practices of third parties. We do, however, work only with trusted and secure partners.

11. Policy Changes & Updates

cix6s reserves the right to update this Privacy Policy at any time. In the event of a significant change, we will notify you by email or via a notice on the platform.

If you continue using our platform after a change has been made, you will be considered to have agreed to the updated policy. We therefore recommend that you visit this page from time to time.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

We generally aim to respond to your privacy-related requests as quickly as possible. More complex matters may take a little longer to resolve, but we treat every request with care.